What is the shipping time for your products?
We take 2-4 days to process your order and then between 14 and 21 working days to deliver it to you.
Do you ship anywhere in the world?
We ship mainly to New Zealand/USA/UK and Europe.
Where do we ship your product from?
Our offices are located in Paris, France. We have a warehouse in France and an international warehouse in China.
Do you provide product tracking information?
Yes, you can access your order tracking information via the Track My Order page. If you are having trouble tracking your order, please email us at email@example.com
I am missing some items from my order, what is happening?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
I still haven't received my order. What is taking so long?
Sometimes international shipping can take longer than expected due to customs clearance. During the COVID-19 period, deliveries can be extended by 10 working days. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at email@example.com
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, provided the recourse is made within 14 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy: https://www.boli-official.com/pages/refund-policy.